Vitamin A products « Result #1 Yesterday at 4:51pm »
Hello John
I am Didi from Lise's board. I am checking out your website and I am about to place an order with you. Before I finalize my order, I would like to know if you carry any type of vitamin A products. I did not see anything listed, but then I am known to overlook things. Can you please let me know before I place my order ? Thanks for the help and happy holidays
PayPal email MUST be used in the shopping cart « Result #3 on Dec 7, 2009, 1:44am »
I've just fallen victim to another bizarre scam.
Here is the saga:
A customer placed an order.
She replied to the confirmation email, stating that there was an error with the shipping address.
I changed the shipping address.
Two weeks later the customer emailed me complaining that: she had not received any email notifications, that she had not received her order, and that (I quote her here) " I am a big scammer".
I sent her a copy of the tracking number and the email where she asked for the address change.
Well, all hell broke lose. First she accused me of being an even "bigger scammer", then she claimed that I sent the notifications to the wrong email address.
When I explained that this is impossible, because all the emails are sent out automatically to the email address the customer enters in the shopping cart, she quickly created another profile with her correct email.
I caught her out on that by doing a search for her order using her order number and when I presented her with the data the truth finally came out.
The customer had made an error, she forgot to add a number in her email address. So, the emails were sent to another person with the same name and nearly identical email. This person took advantage of all this and now has 4 bags of NaH ( I hope she knows what to do with it).
Now, usually I am pretty quick to give out refunds or mail out products if I made an error.
But, what really annoyed me is not just the stupidity of this person (we all made mistakes), but the abusive tone she took in her emails, the endless threats she made, and the fact that she tried to cover up HER error by creating another profile.
It took a lot of emails before she finally calmed down enough to start reading the logic of my reasoning, and I got a semi-apology.
At this stage I gave her the refund, just to get rid of this headache.
So, if you are still reading this...
Now you know why you must enter your PayPal email address in the shopping cart and why I will check EVERY order manually to make sure this is done correctly.
If there is an error, I will cut-and-paste your PayPal email from the PayPal receipt and update your order record.
Re: is the cart/checkout broken? « Result #11 on Dec 1, 2009, 3:45am »
Hello John,
I tryed to order today, but i can't login. Than i tryed to hit the button forgot password, and i didn't receive a new password. Can you check this? I will send you an email with my order.
Re: C+Ferulic kit « Result #13 on Nov 9, 2009, 10:13pm »
Hi,
Yes, you are right, 'kit' is misleading, I will change that to 'combo.'
As for the ingredients:
The only things you need to buy is a solvent (Ethnaol or propylene glycol - I use ethanol, some people use EverClear if it is available in their state), and Vitamin E.
We do not sell Vitamin E, because it has a poor shelf life. It is also easy to buy the right Vit E caps from any Vitamin shop ( I use the NOW foods Gamma E - mixed tocopherols and tocotrienols).
C+Ferulic kit « Result #14 on Nov 9, 2009, 7:31pm »
I am wanting to make my first purchase with you guys so I can make a Vit C + Ferulic + E cream. When I see "kit" I think that has everything I need, but the recipe suggests I need to buy more ingredients.
Is everything in the kit that I need, or do I need to buy the items in the recipe too? I don't want to buy a "kit" then realize I need to place another order before I can make my cream.
Aloe-based BHA; can PG/alcohol be heated « Result #16 on Nov 6, 2009, 12:11am »
I have been trying to minimize alcohol in my 2% salicylic acid solution (my most recent formulation was 30% alcohol and 10% PG), and I read on the solubility chart that someone uses aloe vera gel as a base - heat up the aloe, add BHA, stir for a couple hours
Has anyone tried this (aloe-based BHA)?
And also, I was thinking of still using 10% PG (to boost solubility) and 10% alcohol (as a preservative and to boost solubility; I don't mind a *little* bit of alcohol), should I add these to the aloe before heating? After? Is there anything bad about heating either of these ingredients?
Ferulic Acid « Result #18 on Oct 22, 2009, 8:34pm »
Hello! I read that Ferulic Acid can stabilize L-ascorbic Acid, but I could't find that in what percentage should I use it. I mean how much Ferulic Acid should I put in how much L-ascorbic Acid to stabilize that?I just ordered it so I need to know, please. Thank you soo much for your answer.
High Molecular Weight Hyaluronic Acid « Result #20 on Oct 20, 2009, 10:46pm »
John is their anyway that you can get high molecular weight HA.
A hair loss company called "Kevis’ patented HUCP is a high-molecular-weight version of hyaluronic acid and is our proven solution for fighting DHT, the primary cause of male-pattern hair loss"